Evil_Sarah: Hello, this is Sarah from Fugly.
Evil_Sarah: I have a service report that you need assistance with one of our images.
VictimX16: Hello.
Evil_Sarah: Hi.
VictimX16: wow that was very fast
Evil_Sarah: Yes. We're very committed to customer service here at Fugly.
VictimX16: I can see that
Evil_Sarah: So, can you describe to me exactly what the problem is?
VictimX16: yes my son downloaded one of your photos to my computer
Evil_Sarah: Yes?
VictimX16: and now it is on the screen all the time
VictimX16: I have deleted all of the files but cant get this picture off.
Evil_Sarah: Ok.
VictimX16: what do I do?
Evil_Sarah: According to the service report, the photo is of, "a big guy that looks like he's in jail"?
VictimX16: that's correct
Evil_Sarah: From that description, I'm pretty sure I know which one it is, but I'll need you to confirm it.
VictimX16: Ok
Evil_Sarah: I'm going to send a link to the photo.
Evil_Sarah: Click on it, and let me know if the offending picture pops up.
VictimX16: Ok
Evil_Sarah: http://www.fugly.com/images/fugly/2001/200102/20010205/
VictimX16: No that looks like the same guy but the one I have he is flipping the bird.
Evil_Sarah: Ok. I know exactly which one you're talking about.
Evil_Sarah: http://www.fugly.com/images/fugly/2001/200103/20010323/
VictimX16: That's the one
Evil_Sarah: Ok.
Evil_Sarah: I was afraid of that.
VictimX16: that's what they said in the email
Evil_Sarah: Usually we could just send you a password to use, but this one requires a bit more effort.
Evil_Sarah: First, I'll need a little information.
VictimX16: allritey
Evil_Sarah: What brand of computer are you using?
VictimX16: gateway
Evil_Sarah: Ok. And when did you purchase the computer?
VictimX16: its almost two years old
Evil_Sarah: Ok. And do you know what operating system you're using?
VictimX16: no.
Evil_Sarah: Do you have windows 95, 98, NT, 2000
VictimX16: oh I see. I have Microsoft Windows 98.
Evil_Sarah: That's good. That really helps.
VictimX16: okay good.
Evil_Sarah: This won't be as difficult as I expected.
VictimX16: That's a relief.
VictimX16: This picture is givng me the creeps lol!
Evil_Sarah: I'm very sorry about the inconvenience.
Evil_Sarah: It will only take a minute to correct it.
VictimX16: Im very impressed
Evil_Sarah: Excuse me?
VictimX16: I am very impressed with yout help desk
Evil_Sarah: Thank you.
VictimX16: I never expected such a fast response.
Evil_Sarah: Well, customer service is our number one priority, here at Fugly.com.
VictimX16: I can see that.
Evil_Sarah: Ok, first I need for you to click on the Start button and select Run.
Evil_Sarah: In the dialogue box, type the word, "command" and hit Enter.
Evil_Sarah: Ignore the "" (quotes). I'm just using that so you'll know what to type.
Evil_Sarah: Tell me what you see.
VictimX16: I have a black window.
Evil_Sarah: Ok. That's a command window.
VictimX16: okay
Evil_Sarah: It's used to enter commands.
VictimX16: k
Evil_Sarah: Now, resize the two windows so that you can see both of them at the same time.
Evil_Sarah: I'm going to give you a series of commands to type in.
Evil_Sarah: This way, you won't have to keep flipping back and forth between windows.
VictimX16: Ok, I have it.
Evil_Sarah: First, tell me what it says in the command window.
VictimX16: it says Microsoft r Windows 98
VictimX16: c Copyright Microsoft Corp 1981-1998
Evil_Sarah: What else?
VictimX16: C:\WIMDOWS\desktop>
Evil_Sarah: Ok. Here we go.
Evil_Sarah: Are you ready?
VictimX16: yes I am
Evil_Sarah: First type, "cd \", and hit Enter.
VictimX16: ok.
Evil_Sarah: What does the command window say now?
VictimX16: it says C:\>
Evil_Sarah: Ok, good.
Evil_Sarah: Now this is the most important line.
Evil_Sarah: The file you are deleting is called, "tree"
VictimX16: ok
Evil_Sarah: Type, "deltree /Y C:\WINDOWS" and hit Enter.
VictimX16: <<User VictimX16 has logged out>>

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